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General Laundry Services and Products (REQUIRED)

To use Laundry Online®, you must book a General Laundry (Flexi or Subscription) service.

General laundry is your regular household laundry, like your ‘everyday’ clothes, nightwear, dressing gowns, underwear, socks, bedsheets, thin mattress protectors, pillow cases, duvet covers, towels, tea-towels, and bathroom floor mats I.e. Your normal, easy to clean, weekly household laundry.

REQUIRED: General Laundry (Flexi and Subscription) services require the use of Laundry Online® reusable bags. Bags are not included as part of the General Laundry options, so must be purchased separately. Laundry must fit securely inside your Laundry Online® bag(s), for it to be picked up.

NOTE: To add other types of laundry and services to your General Laundry service, see ‘Add-on Services and Products‘.


Add-ons are additional services and products that you can add to your selected General Laundry (Flexi or Subscription) service.

Add-ons include harder to clean, one off type items, like blankets, duvet  inners, comforters, and more.

Services and products not listed here (or General Laundry) cannot be included as part of a pick up.

IMPORTANT: Add-ons cannot be purchased without an upcoming General Laundry (Flexi or Subscription) booking. Any purchased Add-ons will be picked up (or applied) with your next General Laundry (Flexi or Subscription) service.

NOTE: Add-on items must be securely packaged for pick up. This may be their original sealable packaging (that they were purchased in), or plastic garden waste bags, or similar, that are large enough to fully contain the item(s). We do not pick up things like laundry baskets.

See FAQ’s for more info.