HOW LAUNDRY ONLINE® WORKS

CREATE AN ACCOUNT

To use Laundry Online® services you need to create an account for yourself. There are two ways you can do this.

  1. Create an account when booking (setting up) your Weekly Laundry service, via any ‘Book Now’ button. Fill in required fields during Checkout process.
  2. Create an account before booking (setting up) your Weekly Laundry service, via the ‘Customer Login’ tab (Home Page). Fill in required fields.

 

SET UP YOUR WEEKLY LAUNDRY SERVICE.

Because your Weekly Laundry service is recurring, you only need to set it up once, unless your account is cancelled, and you want to set it up again.

To set up your Weekly Laundry service:

  1. Click on any ‘Book Now’ button.
  2. Click on the ‘Weekly Laundry’ service.
  3. Select your recurring pick-up day (Monday to Friday) using the calendar.

Note: Pick-ups and drop-offs take place between 7.00 am and 9.30 am – Monday to Friday. Drop-offs take place 2 working days after pick-up.

 
PREFERENCES (Optional). Additional costs apply.

Preferences allow you to:

  • Change your detergent, from the (free) default standard commercial detergent, to a different (paid) one;
  • Add softener.

To access Preferences:

  1. Click on the ‘PREFERENCES + CLICK TO EXPAND‘ link within your Weekly Laundry service product (below the calendar).
  2. Select your preferred option(s).

Note: Preference selections (including default options) are recurring, as part of the Weekly Laundry service.

 

ADD-ON’S (Optional). Additional costs apply.

Required: You must have an active Weekly Laundry service, in order to purchase Add-on service.
Exception: You can purchase Laundry Online bag(s) without an active Weekly Laundry service.

Add-ons allow you to:

  • Add ‘non regular’ items to your Weekly Laundry service;
  • Add other services to your Weekly Laundry service.

To access Add-ons:

  1. Click on any ‘Book Now’ button, or if you are already in the Checkout process, any ‘Continue Shopping’ button;
  2. Select the products and | or services you require.
  3. Complete the size and quantity (if applicable).
  4. Complete text handling instructions in text box (if applicable).

Add-ons can be purchased at any time. Once purchased, the item(s) will be collected | service(s) applied, at you next scheduled Weekly Laundry service.

Note: Add-ons do not recur as part of your Weekly Laundry service. Add-ons need to be added each time you require them.

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