09 527 0050 FREE Pick up and Delivery.

Getting started

To use Laundry Online® you need an account with us.

There are two ways you can create an account – before, or during the booking process.

 

To create an account prior to making any booking

1. Click on the “Sign in | Create an account” button located on the menu bar. Then register your email and a password (Fig 1.).
2. Then fill out the “Addresses”, “Payment Methods”, and “Account Details” sections (Fig 1).
3. You can change account details any time, simply by signing in to your account (‘My Account’ section), and making the required changes.

 

To create an account prior to making any booking

1. Click on the “Sign in | Create an account” button located on the menu bar. Then register your email and a password (Fig 1.).
2. Then fill out the “Addresses”, “Payment Methods”, and “Account Details” sections.
3. You can change account details any time, simply by signing in to your account (‘My Account’ section), and making the required changes.

Fig 1.

Screenshot showing how to create account Image 1

Fig 2.

Screenshot showing how to create account Image 2

To create an account while booking a laundry pick up

1. Click on any ‘Book Now’ button, to proceed to the Shop page.
2. Once you have selected your service(s), you will proceed through to the Checkout fields.
3. Fill out your details as part of the checkout process, to complete creating your account.
4. You can change account details any time, simply by signing in to your account (‘My Account’ section), and making the required changes.

Screenshot showing how to create an account Image 3

 BOOKING A PICK UP

  1. Click on any ‘Book Now’ button. This will take you to the Shop page.
  2. Select a Flexi, Weekly, or Fortnightly service, and follow related service instructions. IMPORTANT: You must use a Laundry Online® bag (Medium 80 L | Large 100 L) for these services.
  3. Complete address fields including pick up / drop off address (or second address if you wish your laundry to be dropped off to a different address from the pick up address).
  4. Complete payment details.

 

Customize your service using ‘Customization’ options, or ‘Custom Settings’ (Optional)

Customization allows you to:

  • Separate your laundry in to different groupings (E.g. Clothes and towels).
  • Change your detergent, from the (free) default standard commercial detergent, to a different (paid) one;
  • Add softener.

To access Customization options:

  1. Click on the ‘Customization‘ option within your Flexi, Weekly, or Fortnightly service.
  2. Select your preferred option(s).

Note: For Weekly and Fortnightly subscription services, any customization selections you make during the booking of the service, will repeat at the frequency of your service. E.g. If you select ‘Load Separation’ this selection will repeat each week or fortnight.

If you don’t want this to be the case, do not use the Customization option within the actual service you are booking. Instead, carry on with your booking, and at the ‘Cart’ stage, click on the ‘Continue Shopping’ button. You will be taken back to the Shop page. Look for the ‘Custom Settings’ option in the ‘Add-ons’ section. Make your selections there. Any selections made will only relate to your current booking, and will not be repeated.