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FAQ’s | Laundry Online

How much laundry can I fit in a Laundry Online bag?

Estimates only. Quantities may vary. Excludes Add-ons.

Bag size: Large.
Persons (per week): 2 – 3.
Weight (Kg): 11 – 14.
Washing machine loads (5 Kg) 2.5 – 3.
Washing baskets (Large): 1.5 – 2.
Volume (Litres): 120.
Bag dimensions: 75 cm (H) x 45 cm (W) x 35 cm (D).

Note: There is no weight restrictions on how much regular laundry you can put in the bag. But the bag does need to be securely closed (fastened) prior to transportation, to ensure that items cannot fall out of the bag during transportation. To ensure the safe keeping of your laundry, we are unable to transport laundry bags that cannot be securely closed.

Need further help? Please do not hesitate to contact us.

What areas in Auckland does Laundry Online operate in?

Laundry Online is currently only available in Auckland. Please click here to see the suburbs we cover.

If your suburb isn’t listed, please feel free to contact us as we may be able to add your suburb to our service area.

We can also pick-up and return laundry to another address, including your place of work, if it falls within our service area.

Need further help? Please do not hesitate to contact us.

On what days does Laundry Online operate?

Laundry Online® Pick up and drop-off services are available Monday to Friday between 7.00 am and 9.30 am. Drop-offs occur 2 working days after the pick-up day.

Services are not available on the following days.

  • Saturdays and Sundays;
  • Public Holidays (actual and observed);
  • Other ‘non-available‘ days on the Booking calendar.

Where your scheduled pick-up or drop-off day falls on a Public Holiday or otherwise ‘non-available’ day, we will notify you in advance, and arrange an alternative day. Click here to see standard pick-up | drop-off schedule.

Need further help? Please do not hesitate to contact us.

Can I use my own laundry bag?

General laundry:

You must use Laundry Online bags for all regular laundry. This is because pricing is based on the fixed size of the bag.

Add-ons:

You can use your own plastic bag(s) for Add-ons. (E.g. a large clean sack), or if your large item (such as a duvet) came in a plastic, zipped bag, you can leave it in that bag for us to collect. We do not collect laundry baskets, bins, containers, or similar.

Important: All regular laundry, and Add-ons, must be fully secured (sealed) in their bags so that there is no risk of the contents becoming loose. We do not accept laundry that is not adequately secured.

Need further help? Please do not hesitate to contact us.

How do I receive my initial Laundry Online bag(s)?

Your first Laundry Online® bag will be couriered out to you prior to your scheduled pick-up.

If this is not the best way for you, please let us know, so we can work on a different arrangement. 

Need further help? Please do not hesitate to contact us.

My preferred detergent or softener isn't listed. Can I request it?

For practical purposes, there are limits on the range of products we carry. But if your product is commonly available at one of the main supermarkets, we will consider adding it to our listed options.

If you don’t select a detergent preference, the default detergent will apply.

Need further help? Please do not hesitate to contact us.

What are the measurements for bedding item sizes etc. E.g. Queen | King

Sizes: Single (140 cm x 210 cm) | King Single (180 cm x 210 cm) | Double (180 cm x 210 cm) | Queen (210 cm x 210 cm) | King – NZ (245 cm x 210 cm) | King – AU / Super King (265 cm x 210 cm) | California King (285 cm x 210 cm).

Need further help? Please do not hesitate to contact us.