FAQ’s | Laundry Online®
I'm just booking for the first time. How does the first pick up work?
Use this size guide to help you estimate the quantity of laundry you can get picked up in your own bags.
Don’t worry if you are over a bit. We understand, and will get it all cleaned for you anyway.
Need further help? Please do not hesitate to contact us.
What areas in Auckland does Launder operate in?
Launder is currently only available in Auckland. Please click here to see the suburbs we cover.
If your suburb isn’t listed, please feel free to contact us as we may be able to add your suburb to our service area, depending on where it is.
We can also pick-up and return laundry to another address, including your place of work, if it falls within our service area.
Need further help? Please do not hesitate to contact us.
On what days does Laundry Online® operate?
Launder pick up and return services are currently available between Monday and Friday.
Note: Where we are able to complete your laundry early, we will look to return it sooner. We will contact you prior to any early delivery.
Some suburbs may have restricted ‘available’ days.
Services are not available on the following days.
- Saturdays and Sundays;
- Public Holidays (actual and observed);
- Other ‘non-available‘ days on the Booking calendar.
Where your scheduled pick-up or return day falls on a Public Holiday or otherwise ‘non-available’ day, we will notify you in advance, and arrange an alternative day. Click here to see standard pick-up | return schedule.
Need further help? Please do not hesitate to contact us.
Can I use my own laundry bag?
General laundry:
You must use Launder bags for all general laundry.
Note: However, for your first pick up (prior to receiving your Launder bag), you can use your own plastic rubbish bag(s) if you like. Use plastic bag volume to help match the size of the laundry being picked up, to your service booking size (Medium 80L | Large 100L | Jumbo 120L).
Add-ons:
You can use your own plastic bag(s) for Add-ons. (E.g. a large rubbish bag), or if your large item (such as a duvet) came in a plastic, zipped bag, you can leave it in that bag for pick up. We do not collect laundry baskets, bins, containers, or similar.
Important: All general laundry, and Add-ons, must be fully secured (sealed) in their bags so that there is no risk of the contents becoming loose. We do not accept laundry that is not adequately secured.
Need further help? Please do not hesitate to contact us.
My preferred detergent or softener isn't listed. Can I request it?
For practical purposes, there are limits on the range of products we carry. But if your product is commonly available at one of the main supermarkets, we will consider adding it to our listed options.
If you don’t select a detergent preference, the default detergent will apply.
Need further help? Please do not hesitate to contact us.
What are the measurements for bedding item sizes etc. E.g. Queen | King
Sizes: Single (140 cm x 210 cm) | King Single (180 cm x 210 cm) | Double (180 cm x 210 cm) | Queen (210 cm x 210 cm) | King – NZ (245 cm x 210 cm) | King – AU / Super King (265 cm x 210 cm) | California King (285 cm x 210 cm).
Need further help? Please do not hesitate to contact us.